Tap Rewards Program

• If I had a Wood-n-Tap loyalty account prior to June 12th 2024, what do I need to know about the new Tap Rewards Program?

  Tap Rewards is a new innovative platform designed to give you the convenience and access you deserve. We migrated your account to the new platform but you’ll need to create a password and register your profile information to access your account.  If you received an email from Wood-n-Tap on June 12^th 2024 asking you to Create Password it means your profile was complete in our system and you are already registered.  If this is the case, creating your password will allow you to log in and access your account.  If you did not receive an email you can go to Register My Tap Card and access your account with your 14 digit Tap card number.

   

  If you didn’t receive a Create Password Email and don’t have your card number, go to Sign Up for Tap Rewards and sign up using the same phone number that’s associated with your Tap Card account.  Using the same phone number that we migrated over to the new platform will give you access to your account.

   

  If you’re still having trouble accessing your account go to Tap Rewards Support and allow 48 hours for someone from our team to assist you.

• How do I sign up for Tap Rewards?

  Sign up for Tap Rewards online or Download the Wood-n-Tap App for the best experience.

• I’m getting an error that my Email Address Already Exists, what should I do?

  If your email address was in our loyalty database between March 2010 and June 2024, we migrated your loyalty account into the new Tap Rewards platform.  All you have to do is Reset Your Password using the same email address and Login to your account.  If you had any points or rewards on your account, even if it’s been a few years, you’ll see them when you log in.

• Should I Download the App?

  There’s no doubt that accessing Tap Rewards using our New App will give you the best experience and added convenience.  You won’t miss out on special promotions and opportunities to earn extra rewards.  And, if you order to-go, using the App saves time!  You don’t have to worry about asking a staff member to add your points when you pick up your order and you don’t have to login into each time. Why wait, Tap that App here.

• What’s the difference between a Point and a Reward?

  One Point is the equivalent of one dollar spent on food and beverage at any Wood-n-Tap location.  Every 250 points will earn you a $10 Reward.  Points are based on the subtotal of the check before tax. 

• How do I use my rewards and do they expire?

  Some rewards automatically apply to your check like the Free Birthday Appetizer or any “next visit reward”.  When it comes to the $10 rewards you receive every 250 points, you can accumulate them for up to 12 months and you can let a Wood-n-Tap team member know when you want to use them.  When you log into your Tap rewards account, you’ll see your rewards and when they need to be used by.

• How does the Free Birthday Appetizer work?

  We load a Free Appetizer to your account on the 1^st day of your Birthday month and it will be available until the last day.  When you Login to your Tap Rewards during that month, you’ll see your Birthday reward and the expiration date so you won’t forget to stop in and celebrate.

• How do I add a past visit to my Tap Card?

  Visit Tap Rewards Support to upload a copy of your receipt just in case we missed it.

• If I have a Tap card, will it still work?

  Yes! The new Tap Rewards program is a cardless system and your phone number is all you need, BUT if you were a loyalty member prior to June 12^th 2024 and you don’t want to part with your Tap Card, it will still work.  Just remember, you need to access your account on the new platform first.  If you haven’t logged into Tap Rewards yet, follow the instructions listed at the top of this FAQ section.

• How do I change my email or phone number?

  This is easy!  Once you have a registered Tap Rewards account, just Login to your Tap Rewards account to update your profile. 

• What if I need more help?

  If you couldn’t find the answer to your question or you need additional support, go to Tap Rewards Support and allow 48 hours for someone from our team to assist you.

If you have questions about your Tap Rewards Account, Online Ordering, or Tap App please click here.